At Let’s Get Balmed, customer satisfaction is important to us. However, due to the nature of our products, we maintain a strict return policy to ensure product safety and hygiene.

1. Eligibility for Returns

• Only unopened and unused products are eligible for return.

• You must request a return within 14 days of receiving your order.

• Products must be returned in their original condition and packaging.

2. Non-Returnable Items

• Opened or used products are not eligible for return or refund.

• Items returned in a used or damaged state will not be accepted.

3. Return Process

• To request a return, please email us at info@letsgetbalmed.com with your order number and reason for return.

• If your return is approved, we will provide return instructions.

• Customers are responsible for return shipping costs.

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

5. Exchanges

• We do not offer product exchanges. If you need a different item, please place a new order.

6. Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We’ll work to resolve it promptly.

7. Contact Us For questions about our return policy, contact us at:

Email: info@letsgetbalmed.com